Shared Services Centre Market by Service Type (Finance and Accounting, Human Resources, Information Technology, Customer Service, Procurement, and Legal, Compliance and Risk Management, Others), by Service Delivery Model (In-House Shared Service Centres, Outsourced Shared Service Centres, and Hybrid Service Centres) by Organization Size (Small and Medium Enterprises (SMEs), and Large Enterprises), by Industry Vertical (BFSI, Healthcare and Life Sciences, Retail and Consumer Goods, Information Technology and Telecommunications, Energy and Utilities, Government and Public Sector and Others)– Global Opportunity Analysis and Industry Forecast 2024-2030

Market Definition

The Shared Services Centre Market size was valued at USD 56.75 billion in 2023 and is predicted to reach USD 216.23 billion by 2030 with a CAGR of 21.1% from 2024-2030. Shared Services centre is a business model where organizations consolidate support functions such as finance, human resources, and IT, to serve multiple divisions under one op. This centralization streamlines processes, reduce costs, and enhance efficiency through standardized practices and technology, ensuring consistent and high-quality services across the organization. Shared Services centers offer businesses the advantage of streamlined processes, reduced operational costs, and improved efficiency by consolidating support functions, ensuring standardized services, and leveraging technology for seamless operations.

Market Dynamics and Trends

The increasing adoption of AI to automate administrative tasks within Shared Services centers (SSCs) in the healthcare industry, as it can enhance productivity and reduce errors, is, in turn, driving the growth of this market. For instance, in April 2023, Microsoft collaborated with a leading electronic health record (EHR) software provider named Epic to integrate generative AI into healthcare industry using Azure OpenAI Service and Epic's EHR software.

Moreover, the globalization of companies and their preference of centralize support functions to streamlines operations and ensure consistency across diverse sectors, enhancing overall efficiency is driving the growth of Shared Services centre market. For instance, in April 2023, Maersk, a global shipping and logistic company launched its Global Service Center in Mexico City, with a satellite center in Santos, Brazil, to provide diverse support functions including customer service, finance, technology, and more. The solution aims enhance collaboration, customer support, and offering services in multiple global regions.

However, encounter of integrating various functions into a Shared Services center, coupled with the difficulty of ensuring smooth coordination and communication among different departments, can restrain the growth of the Shared Services center market. On the other hand, as organizations aim to optimize back-office functions and embrace digital transformation, integrating multiple sectors with Shared Services centers serves as crucial tool for achieving operational excellence and cost-efficiency, thus building lucrative opportunities for the market to growth in future.

Market Segmentation and Scope of Study

The Shared Services centre market is segmented based on service type, service delivery model, organization size, industry vertical and region. Based on service type, the market is divided into finance and accounting, human resources, information technology, customer service, procurement, legal, compliance and risk management, and others. Based on service delivery model, the market is segregated into in-house Shared Services centers, outsourced Shared Services centers, and hybrid service centers. Based on organization size, the market is categorized into small and medium enterprises (SMES) and large enterprises. On the basis of industry vertical, the market is bifurcated into BFSI, healthcare and life sciences, retail and consumer goods, information technology and telecommunications, energy and utilities, government and public sector, and others. Regional breakdown and analysis of each of the aforesaid segments includes regions, such as of North America, Europe, Asia-Pacific, and Rest of the World (RoW).

Geographical Analysis

North America holds the dominant share of Shared Services centre market during the forecast period due to growing government initiatives to support Shared Servicess and bridge service gaps while enhancing collaboration within the region. These efforts aim to promote community sustainability and vitality through cooperative services, contributing to a workable rise in the market. For instance, in September 2023, The Department of Municipal and Provincial Affairs of the U.S introduced the Community Collaboration Grants initiative, aiming to address service gaps and enhance community capacity by fostering collaborative, Shared Servicess efforts. Such collaborative service initiatives offer grants of up to USD hundred thousand dollar and help promoting sectors such as recreation facilities, fire and emergency services, economic development and others.

Moreover, collaborations of Shared Servicess industries with the U.S. Army to enhances data-driven decision-making and benefits military applications by improving efficiency and security while optimizing the available resource, is boosting the Shared Services centre market. For instance, in August 2022, Capgemini Government Solutions LLC, a subsidiary of Capgemini, collaborated with the U.S. Army to expand its cARMY Cloud Shared Servicess. This initiative aims to improve data-driven decision-making, streamline deployment, eliminating duplication and foster cloud and AI/ML adoption. Capgemini provides efficient cloud strategy, serving as the Army's enterprise cloud service provider.

On the other hand, The Asia-Pacific region is expected to witness rapid growth in the Shared Services centre market, due to the increasing collaborations between manufacturing, distributing companies and consulting firm to become data-driven and enhance their automation capabilities. For instance, in August 2023, Coca-Cola Bottlers Japan Inc., a subsidiary of Coca-Cola Bottlers Japan Holdings, partnered with Accenture to create a joint venture which will be starting from 2024. The collaboration aims to assist Coca-Cola Bottlers Japan Group in becoming a data-driven organization with more efficiency in functioning. The joint venture will consolidate administrative and back-office functions, such as IT, HR, finance, procurement, customer service, and sales support.

Moreover, partnerships and financial support from regional development banks such as the Asian Development Bank (ADB) in countries such as the South Korea and China, is further fuelling the growth of the market. These efforts aim to improve digital Shared Servicess in the region. For Instance, in May 2023, the Asian Development Bank (ADB) and the Republic of Korea collaborates to promote the developing economy of the region through Shared Services initiatives. This step aims to support access to climate technology, enhance digital services, and facilitate sustainable infrastructure development through public-private partnerships (PPPs) and help establish ADB-Korea Climate Technology Hub (K-Hub) in Seoul to connect developing member countries to climate technology solutions. 

Competitive Landscape

Various market players operating in the Shared Services centre market are Accenture plc., Genpact Ltd., Tata Consultancy Services Limited, WNS (Holdings) Ltd., Deloitte Touche Tohmatsu Limited, Infosys Limited, Capgemini SE, International Business Machines Corporation, EXLService Holdings, Inc., CGI, Inc. and others. These market players are adopting various strategies, such as business acquisition and collaboration, to remain dominant in the market.

For instance, in September 2023, Accenture plc. acquired Nautilus Consulting, a digital healthcare specialist in Electronic Patient Record solutions under rising consequence of healthcare digitalization. This mirrors the Shared Services centre market trend, where sectors like healthcare centralize support functions for efficiency. Accenture's move emphasizes the demand for healthcare digital expertise, driving market growth to meet industry-specific needs.

Moreover, in August 2023, Genpact Ltd. and McKesson partnered to enhance efficiency and automation in McKesson's finance operations, as a part of Shared Services expansion. By leveraging automation and AI solutions, they aim to streamline and standardize finance processes, driving greater effectiveness and efficiency.

KEY BENEFITS

• The Shared Services centre market report provides a quantitative analysis of the current market and estimations from 2024 to 2030. This analysis assists in identifying the prevailing market opportunities to capitalize on.

• The study comprises an extensive analysis of the Shared Services centre market trends, including the current and future trends to depict prevalent investment pockets in the market.

• The information related to key drivers, restraints, and opportunities and their impact on the Shared Services centre market is provided in the report. 

• The competitive analysis of the market players along with their market share is provided in the report.

• The SWOT analysis and Porter's Five Forces model are elaborated in the study.

• The value chain analysis in the market study provides a clear picture of the roles of stakeholders.

KEY MARKET SEGMENTS

By Service Type

• Finance and Accounting

• Human Resources

• Information Technology

• Customer Service

• Procurement

• Legal

• Compliance and Risk Management

• Others

By Service Delivery Model

• In-House Shared Services Centers

• Outsourced Shared Services Centers

By Organization Size 

• Small and Medium Enterprises (SMEs)

• Large Enterprises

By Industry Vertical

• BFSI

• Healthcare and Life Sciences

• Retail and Consumer Goods

• Information Technology and Telecommunications

• Energy and Utilities

• Government and Public Sector

• Others

By Region

• North America

  • The U.S.

  • Canada

  • Mexico

• Europe

  • The U.K.

  • Germany

  • France        

  • Italy        

  • Spain        

  • Denmark        

  • Netherlands        

  • Finland        

  • Sweden        

  • Norway        

  • Russia

  • Rest of Europe

• Asia-Pacific

  • China

  • Japan

  • India

  • South Korea

  • Australia

  • Indonesia

  • Singapore

  • Taiwan

  • Thailand

  • Rest of Asia-Pacific 

• Rest of the World (RoW)

  • Latin America

  • Middle East 

  • Africa

REPORT SCOPE AND SEGMENTATION:

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