The global Packaged Business Capabilities Market size was valued at USD 63.86 million in 2024 and is expected to reach USD 76.46 million by 2025. Looking ahead, the industry is projected to expand significantly, reaching USD 200.73 million by 2030, registering a CAGR of 21.3% from 2025 to 2030.
The packaged business capabilities market is growing rapidly, fuelled by the rising adoption of composable enterprise architectures and the need for greater agility, scalability, and interoperability in digital business operations. Organisations are increasingly deploying PBCs, modular, business-oriented software components that encapsulate specific functions such as customer management, billing, or supply chain optimisation, to accelerate digital transformation and reduce integration complexity. The growing emphasis on cloud-native applications, API-driven ecosystems, and low-code/no-code platforms is further driving market expansion. Enterprises across sectors such as retail, banking, manufacturing, and telecom are leveraging PBCs to modernise legacy systems and enable faster innovation cycles. By combining modularity, flexibility, and reusability, the market is redefining enterprise software architecture and empowering organisations to build adaptive, future-ready digital ecosystems.
Enterprises are moving from monolithic ERP/CRM implementations to composable stacks to speed launches and localise differentiation; PBCs are central to this shift because they package business semantics into deployable units. Company disclosures and platform roadmaps in 2024 emphasise API ecosystems and modular offerings that reduce custom integration work and shorten delivery cycles. For example, major cloud and application vendors report accelerating cloud adoption and modularisation efforts as part of their product strategies. Analysis shows that PBCs lower governance friction between business owners and engineering teams by standardising interfaces and data contracts, which reduces coordination cost and error rates. The actionable insight for suppliers and enterprise architects is to prioritise building PBCs with hardened APIs, embedded observability, and clear SLAs so they be adopted as off-the-shelf capabilities by business product teams; vendors should publish certified PBC catalogues and offer migration blueprints to speed enterprise uptake.
This chart shows that enterprise cloud service adoption is extremely high across northern European countries in 2024, with Finland leading at 78.3%, followed by Sweden, Malta, Denmark, and the Netherlands, all above 65%. Such extensive uptake of cloud services indicates a strong preference for digital transformation, agility, and scalable IT resources in these economies. The rise in cloud adoption significantly accelerates the packaged business capabilities market growth, as cloud environments make it easier for businesses to deploy modular, API-driven business services and functionality; enterprises increasingly seek flexible PBC solutions to rapidly innovate, integrate new processes, and enhance digital competitiveness without complex legacy system dependencies.
Cloud platform providers are embedding higher-level application services (identity, event buses, low-code/AI primitives) that reduce the integration burden for PBCs. Microsoft, Oracle, SAP and others describe in their 2024 filings how platform investments are core to product strategy, enabling PBCs to be deployed faster and operate with platform governance. Analysis indicates that platform-native PBCs benefit from lower operational overhead and tighter cloud billing/instrumentation for feature economics. The pragmatic insight is that ISVs and system integrators should produce two packaging variants, such as thin PBCs optimised for platform-native deployment and lifecycle, and portable PBCs that support hybrid scenarios, thereby broadening addressable customers and reducing migration friction. Vendor roadmaps and cloud financial statements underscore the commercial incentive to align PBCs with major clouds.
Enterprises prefer PBCs that map to industry process semantics (retail catalogue and promotions, banking KYC and payments, healthcare appointments and consent). Specialist vendors and solution accelerators have publicly documented verticalized PBC bundles and reference architectures in 2024, enabling faster regulatory compliance and domain fit. Analysis shows that vertical PBCs reduce customisation effort and improve ROI by focusing on pre-validated business rules and compliance artefacts. The actionable recommendation is for vendors to invest in a small set of high-value vertical PBCs and publish compliance, data lineage, and SLA packages. This reduces procurement cycles and increases perceived buyer confidence. Vendor product pages and industry solution briefs in 2024 support this move toward vertical catalogues.
Demand for microservices is driven by enterprise priorities: speed to market, modularity for localised differentiation, and lowering the total cost of ownership for digital product portfolios. Post-2024 vendor disclosures and platform roadmaps indicate large cloud and SaaS vendors are investing heavily in integration, developer productivity, and embedded AI, elements that materially improve PBC economics by reducing bespoke engineering effort. Suppliers that translate business processes into reusable, secure PBCs will capture procurement preference from product teams and enterprise architects alike.
At the same time, adoption barriers include organisational capability and legacy data debt. Breakthroughs in API governance, event-driven choreography, and platform observability reduce runtime friction and make PBCs more operable at scale. The pragmatic opportunity is to pair PBC productization with migration playbooks and financing models that lower buyer risk.
The chart shows that AI adoption rates among enterprises in 2024 are highest in the U.S. (45%), followed by the UK (41%), China (39%), Germany (36%), and India (28%), highlighting a strong push toward intelligent automation and AI-driven decision making in these economies. This widespread AI integration drives the need for flexible, modular business services, boosting the packaged business capabilities market, as more organizations seek out composable, API-enabled business functionalities to rapidly innovate and adapt; elevated AI adoption accelerates investment in PBCs to streamline core processes, support analytics, and facilitate seamless deployment of new digital solutions.
Cloud and embedded AI investments documented in 2024 10-Ks and annual reports expand the platform services that PBCs reuse. This infrastructure reduces build cost for common capabilities and increases the attractiveness of prepackaged business units. Analysis shows that when platform primitives exist, time-to-value for PBCs falls substantially and procurement cycles shorten; hence, cloud spending growth correlates with higher PBC adoption. The actionable step for vendors is to certify PBCs on top cloud primitives and publish cost/latency profiles so procurement model TCO precisely.
U.S. e-commerce sales reached an estimated 352.9 billion in Q4 2024, accounting for 17.9% of total retail sales, while platform ecosystems and hyperscalers continue to expand global digital commerce capacity. This acceleration concentrates demand for modular, composable services, catalogue, promotions, order orchestration, payments and returns PBCs, that reduce bespoke integration and speed time-to-market for retailers and brands. Analysis shows vendors with turnkey commerce PBCs and prebuilt cloud connectors shorten procurement cycles and produce faster ARR conversion. The concrete action is to prioritise vertical commerce PBC bundles certified on major clouds and paired with rapid migration playbooks to capture merchant/platform growth.
This chart displays the market size of B2B e-commerce by country, with Germany (USD 65.1 billion), the UK (USD 58.8 billion), and France (USD 56.2 billion) leading globally, while Canada, South Korea, and Australia follow with smaller but significant markets. The robust market sizes in Europe and Asia highlight strong digital commerce infrastructure and mature enterprise purchasing behaviour. This B2B e-commerce expansion drives demand for Packaged Business Capabilities (PBCs) as companies seek modular, API-based business processes to enhance their digital platforms, support scalable transactions, and enable rapid integration of new services, making PBCs essential for flexible, efficient modernisation and global B2B competitiveness.
Legacy monoliths and poor data contracts create significant friction for PBC adoption because packaged capabilities require reliable, well-modelled data schemas and event contracts. Company filings and platform disclosures note that many customers delay composable transformations because of costly data clean-up and integration work. Analysis shows integration debt increases initial implementation cost and risk, reducing near-term ROI. The actionable mitigation is to offer phased PBC adoption: start with read-only sidecars, implement data contracts incrementally, and provide funded data remediation pilots to prove value before broad rollout.
Investors should prioritise platform-native PBC (Packaged Business Capability) vendors that hold certifications across major cloud ecosystems, as these demonstrate interoperability and long-term viability. Equally important are solution providers offering comprehensive PBC lifecycle tooling, covering catalogue management, governance, and observability, which enables enterprises to scale modular architectures efficiently. Verticalized PBC portfolios that streamline industry-specific procurement and integration cycles also present strong upside potential. Evidence from 2024 vendor disclosures shows resilient margins for platform-adjacent services and sustained cloud expansion. Accordingly, investors are advised to target companies with verified reference customers, active partner certification programs, and defined managed-service pathways that reduce buyer risk while accelerating ARR growth.
Are Software or Services Dominating the Packaged Business Capabilities Market Adoption in 2025?
Based on the component, the market is segmented into software and services. The services segment includes consulting and strategy, implementation and integration, maintenance and support, and training and managed services.
Component segmentation separates software from services. Company annual reports indicate that software (SaaS/Platform) captures recurring revenue and scales more rapidly, while services remain essential for migration and customisation. Analysis suggests that in early adoption phases, services command a significant share due to data/integration debt, but over time, repeatable software bundles (PBC catalogues) become the primary revenue engine as productized capabilities reduce services intensity. The actionable insight for vendors is to productize implementation patterns (playbooks, blueprints) into low-friction onboarding offers so customers transition scopes from services to subscription software.
Is Cloud-Based or On-Premises Deployment Dominating in 2025?
Based on deployment type, the market is segmented into cloud-based and on-premises. The cloud-based segment is further divided into public cloud, private cloud, and hybrid cloud.
Deployment splits into cloud (public, private, hybrid) and on-premises. Post-2024 vendor filings document accelerating cloud adoption and significant cloud revenue growth. Analysis shows cloud deployments dominate new PBC installs due to managed platform services, scaling, and continuous delivery benefits; on-premises persists in regulated industries and brownfield estates. The commercial insight is to offer both cloud-native and hybrid packaging, with clear data residency and compliance modules to capture conservative buyers; vendors that certify PBCs for major clouds reduce procurement friction.
Are Large Enterprises or SMEs the Primary Adopters of the Packaged Business Capabilities Market?
Based on organisation size, the market is segmented into large enterprises and small and medium enterprises.
Large enterprises currently lead PBC adoption due to scale, product team maturity, and budget for transformation; company earnings narratives show enterprise customers driving cloud and platform ARR in 2024. SMEs will adopt packaged PBCs as vendors offer lower-friction onboarding and vertical bundles. Analysis indicates that vendors should offer tiered PBC bundles: enterprise editions with governance and SLAs, and SME editions with hosted onboarding and pre-configured vertical templates to expand TAM. Evidence: major vendor reporting on enterprise customer mix and rising cloud revenue contribution in FY2024.
Which Verticals (Retail, BFSI, Manufacturing, Healthcare) are Shaping Packaged Business Capabilities Market Demand?
Based on industry vertical, the market is segmented into retail and e-commerce, banking, financial services and insurance (BFSI), manufacturing, healthcare and life sciences, telecommunications and IT, transportation and logistics, energy and utilities, and others.
Industry verticals vary by PBC content: retail and eCommerce demand catalogue, promotions, and order orchestration PBCs; BFSI demands onboarding, KYC, and payments PBCs; manufacturing prefers order, inventory and supplier collaboration capabilities; healthcare requires consent, scheduling and secure data flows. Vendor solution briefs and verticalized product announcements in 2024 show traction in retail, BFSI and healthcare as early adopters. Analysis suggests vendors should prioritise a small set of high-value vertical PBCs with regulatory/compliance artefacts to accelerate procurement and reduce integration risk.
The packaged business capabilities market share is geographically studied across North America, Europe, Asia Pacific, Middle East & Africa, and Latin America and each region is further studied across countries.
North America leads global adoption of Packaged Business Capabilities (PBCs) due to advanced cloud maturity, strong enterprise architecture practices, and a highly developed partner ecosystem anchored by Microsoft, Salesforce, and ServiceNow. Enterprises in technology, retail, and financial services are major adopters, leveraging PBCs to accelerate composability and reduce integration complexity. Vendor marketplaces and certified partner networks enable rapid deployment and lifecycle management across industries. Investments continue to focus on observability, governance, and cross-cloud interoperability as CIOs standardise modular architectures.
The U.S. remains the largest and most mature packaged business capabilities market, driven by early adoption among digital-native enterprises and large incumbents modernising legacy stacks. Procurement strategies increasingly prioritise PBCs that are cloud-native, composable, and pre-certified across major public clouds such as AWS, Azure, and Google Cloud. Strong enterprise investment in platform engineering and modular software delivery underpins this momentum. U.S. vendors emphasise managed-service models and co-selling partnerships that accelerate ARR growth and improve scalability.
Canada demonstrates steady PBC adoption, particularly among large financial institutions, insurers, and retailers, emphasising compliance and data sovereignty. Hybrid deployment models dominate due to stringent sectoral regulations, while local system integrators play a key role in delivering packaged offerings for government and regulated industries. Cloud certifications and secure connectivity frameworks remain procurement differentiators. Growth is supported by national digital transformation initiatives and investment in hybrid cloud architectures that enable composability without compromising security.
Europe favours hybrid and industry-specific PBC deployments shaped by data localisation, GDPR compliance, and sovereign-cloud policies. SAP’s strong cloud transition and extensive partner ecosystem continue to drive adoption in manufacturing, retail, and logistics. European buyers prioritise standardised interfaces, compliance tooling, and lifecycle governance frameworks. Market growth is reinforced by enterprise modernisation programs under EU digital transformation funds, while partnerships with regional integrators support localisation and regulatory alignment.
The U.K. market exhibits strong adoption in retail, financial services, and public sector modernisation programs, supported by specialist vendors and consultancies offering rapid proof-of-concept pilots. Demand centres on compliance-ready, pre-integrated PBCs that accelerate time-to-value under regulated conditions. Enterprises increasingly favour modular modernisation strategies to reduce technical debt and vendor lock-in. Local consultancies enable domain-specific customisation and post-implementation governance frameworks.
Germany’s industrial base, including automotive, machinery, and process manufacturing, drives PBC adoption, emphasising determinism, cybersecurity, and hybrid operation models. Enterprises seek certified PBCs that integrate with on-prem ERP and PLM systems while maintaining regulatory compliance. Partnerships between global vendors and local system integrators support interoperability and long-term lifecycle support. The market benefits from national digital manufacturing initiatives and rising demand for modular industrial software platforms.
France’s PBC market is shaped by public-sector digitalisation and strong demand in retail and telecom. Enterprises prioritise compliance artefacts, data protection assurances, and interoperability across sovereign and EU-aligned clouds. Vendors are localising governance frameworks to align with CNIL data standards and national cloud certification schemes. Market traction is accelerating through ecosystem collaboration between cloud hyperscalers and domestic consulting partners.
Italy’s manufacturing and retail clusters are adopting PBCs to enable omnichannel commerce, supplier collaboration, and connected supply-chain management. Hybrid deployments remain prevalent due to infrastructure constraints and integration with legacy ERP systems. Vendors and system integrators are tailoring domain-specific PBC bundles for mid-sized enterprises seeking cost-effective modularisation. Policy incentives for Industry 4.0 initiatives are expected to further support adoption.
Spain demonstrates accelerating adoption in retail, logistics, and digital commerce, supported by cloud migration programs and EU-funded modernisation initiatives. Local partner ecosystems are crucial for vertical packaging and compliance alignment. Enterprises value low-code PBC frameworks that simplify integration and enhance agility in omnichannel retail. Market readiness for multi-cloud adoption continues to rise, particularly among national logistics and consumer goods leaders.
Nordic economies exhibit high cloud maturity, advanced engineering practices, and strong sustainability commitments, all of which accelerate PBC adoption. Buyers in manufacturing, financial services, and public sectors favour hosted, secure PBCs with lifecycle transparency and ESG alignment. Vendors offering open APIs, strong observability, and energy-efficient operations find greater traction. Regional governments’ digital initiatives further reinforce demand for interoperable, composable business solutions.
Asia-Pacific represents the fastest-growing PBC market globally, driven by rapid digitalisation in banking, retail, and government sectors. Countries across the region exhibit diverse deployment preferences, ranging from full-cloud adoption in Singapore and Australia to hybrid implementations in India and Indonesia. The region’s investment in digital infrastructure, combined with the rise of domestic ISVs and system integrators, accelerates composable enterprise transformation.
China’s PBC market is propelled by strong domestic platform ecosystems in retail, logistics, and finance. Vendors prioritise partnerships with local cloud providers and government-approved platforms to ensure compliance with cybersecurity and data-sovereignty mandates. Rapid verticalization and high demand for localised workflows support ecosystem diversification. Local ISVs are embedding AI and analytics features into PBC bundles, expanding their utility across enterprise functions.
Japan’s market is characterised by a preference for certified, long-lifecycle PBCs in manufacturing, healthcare, and public infrastructure. Enterprises value reliability, documentation quality, and vendor stability, driving demand for hybrid models integrated with legacy environments. Domestic vendors and multinational partners are focusing on governance frameworks and multi-year support contracts. Adoption is reinforced by modernisation policies promoting secure and composable enterprise architectures.
India’s PBC adoption is expanding rapidly alongside digital commerce, fintech, and enterprise modernisation. The country’s large IT services ecosystem plays a vital role in packaging and localising PBCs for banking, telecom, and retail. Demand is strongest for verticalized, cost-optimised capabilities that enable faster go-to-market cycles. Government programs such as Digital India and Gati Shakti further support integration and interoperability frameworks.
South Korea’s advanced electronics, fintech, and telecom sectors drive high adoption of low-latency, high-availability PBCs. Enterprises prioritise integration with domestic payment rails and advanced security protocols. Vendors offering real-time observability, SLA-driven operations, and edge-enabled PBC architectures gain a competitive advantage. Collaboration between global cloud providers and local integrators supports rapid deployment and compliance alignment.
Indonesia’s fast-growing eCommerce sector underpins strong demand for retail and payment PBCs. Local enterprises focus on solutions that integrate localisation, payments, and customer-experience capabilities. Regulatory and infrastructure variability make hybrid and regionally hosted PBCs more attractive. Global and regional vendors are partnering with domestic integrators to deliver scalable, cost-efficient solutions aligned with national digital transformation agendas.
Australia’s mature cloud ecosystem supports extensive PBC adoption in financial services, retail, and utilities. Enterprises prioritise compliance, interoperability, and resilience as they modernise legacy platforms. Local system integrators collaborate with global vendors to deliver managed-service models that ensure scalability and cost predictability. Government initiatives promoting secure cloud transformation further strengthen adoption.
Latin American markets show uneven PBC adoption, with large retailers and financial institutions leading implementation. Managed services and regional partnerships help bridge capability gaps and reduce complexity in integration. Brazil and Mexico spearhead modernisation, leveraging PBCs to digitise operations and improve scalability. Currency fluctuations and infrastructure challenges remain moderate constraints, but rising cloud adoption supports long-term growth.
The Middle East and Africa are witnessing increasing demand for PBCs from large telcos, government digitalisation programs, and financial modernisation initiatives. Vendors typically partner with local system integrators and hyperscalers to deliver compliant, localised capabilities. Public sector transformation, particularly in the Gulf Cooperation Council (GCC) states, is catalysing demand for composable, API-driven enterprise solutions. Regional challenges include limited talent depth and regulatory diversity.
Large cloud and application vendors (Microsoft, SAP, Oracle, Salesforce, ServiceNow) leverage platform breadth and integration to offer PBC frameworks; specialists (commercetools, Spryker, Elastic Path) deliver domain-optimized PBCs and developer ergonomics. Competition centres on ecosystem depth (partner networks, certified PBC catalogs), platform governance, and vertical readiness.
Competition in the PBC market is a two-tier dynamic: hyperscale cloud and enterprise software incumbents (Microsoft, SAP, Oracle, Salesforce, ServiceNow) versus specialist PBC and composable commerce vendors (commercetools, Spryker, Elastic Path). Incumbents compete on platform breadth, global scale and integrated security/compliance, while specialists compete on domain fit, developer ergonomics and speed of value delivery. Vendor annual reports emphasise platform investments and partner ecosystems as the primary route to capture PBC adoption. For buyers, this creates a choice between platform consolidation (single vendor stack) and best-of-breed composed via certified PBCs.
Successful vendors invest in certified PBC catalogues, partner networks, and developer tooling (observability, governance, CI/CD templates). Public disclosures in 2024 highlight investments in AI and integration capabilities that make PBCs more operable (ServiceNow’s Now Platform, SAP’s Business Technology Platform). Analysis indicates that vendors that reduce friction (pre-built connectors, compliance packs, sandboxed demos) accelerate procurement and ARR conversion. The tactical recommendation for vendors is to allocate R&D to PBC lifecycle tooling and to publish measurable onboarding KPIs that procurement teams evaluate.
M&A and strategic alliances accelerate vertical PBC portfolios and geographic reach. Vendors continue to buy capabilities that fill product gaps (integration, vertical content, managed services). Public filings and investor decks in 2024 portray inorganic strategies and partner certification programs as primary routes to expand PBC footprints quickly. Observing ongoing cloud consolidation, executives should monitor partner certifications and small-cap specialist acquisitions as indicators of consolidation and potential acquisition targets.
Microsoft
Sap SE
Salesforce, Inc
Adobe
Oracle
Commercetools GmbH
Spryker Systems GmbH
Elastic Path.
Bloomreach, Inc.
Magnolia International Ltd.
Kibo Commerce LLC
Servicenow
HCL Tech
Optimizely, Inc.
Alt Digital Technologies Pvt Ltd
October 2025- Microsoft announced a major expansion of its AI Cloud Partner Program in October, adding over 20 new product licenses, including Microsoft Copilot, Defender, and GitHub, to enhance partner offerings and accelerate AI-driven growth.
May 2025- Accenture and SAP Join Forces to Help Companies Enable Connected Intelligence Across the Enterprise to Drive Speed and Agility in the AI Era.
November 2024- Salesforce completed its acquisition of Own Company on November 18, 2024. Salesforce is excited to welcome Own Company to the family. Einstein 1 Platform is now the Salesforce Platform.
Investment decisions hinge on platform alignment (certified PBCs on major clouds), proven vertical content and reference customers, recurring revenue profiles, and partner ecosystems. Vendor disclosures in 2024 show cloud and platform ARR acceleration and emphasise partner monetisation strategies. Funding interest centres on companies that reduce service intensity by productizing migration and offer lifecycle tooling (catalogue, governance, observability). Hotspots include North America for enterprise-scale PBCs, Europe for regulated verticals requiring compliance packs, and APAC for high-velocity commerce PBCs. Investors should prioritise firms with measurable onboarding KPIs, published reference architectures, and ANRs (annualised recurring revenue) growth backed by multi-year contracts.
Key Benefits for Stakeholders:
Next Move Strategy Consulting (NMSC) presents a comprehensive analysis of the packaged business capabilities market trends, covering historical trends from 2020 through 2024 and offering detailed forecasts through 2030. Our study examines the market at regional and country levels, providing quantitative projections and insights into key growth drivers, challenges, and investment opportunities across all major packaged business capabilities segments.
Investors gain visibility into predictable recurring revenue and faster ARR scale when PBC vendors productize services; enterprise customers obtain faster time-to-market, lower integration cost, and clearer governance via standard APIs and SLAs; system integrators shift from low-margin custom work to higher-margin product implementation and managed services; policymakers and procurement functions benefit from clearer compliance artifacts and standardized contracting which reduce procurement cycle time.
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Parameters |
Details |
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Market Size in 2025 |
USD 76.46 million |
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Revenue Forecast in 2030 |
USD 200.73 million |
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Growth Rate |
CAGR of 21.3% from 2025 to 2030 |
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Analysis Period |
2024–2030 |
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Base Year Considered |
2024 |
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Forecast Period |
2025–2030 |
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Market Size Estimation |
Billion (USD) |
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Growth Factors |
|
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Companies Profiled |
15 |
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Countries Covered |
33 |
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Market Share |
Available for 10 companies |
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Customization Scope |
Free customization (equivalent to up to 80 analyst-working hours) after purchase. Addition or alteration to country, regional & segment scope. |
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Pricing and Purchase Options |
Avail customized purchase options to meet your exact research needs. |
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Approach |
In-depth primary and secondary research; proprietary databases; rigorous quality control and validation measures. |
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Analytical Tools |
Porter's Five Forces, SWOT, value chain, and Harvey ball analysis to assess competitive intensity, stakeholder roles, and relative impact of key factors. |
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Other Applications
North America: U.S., Canada, and Mexico.
Europe: U.K., Germany, France, Italy, Spain, Sweden, Denmark, Finland, Netherlands, and rest of Europe.
Asia Pacific: China, India, Japan, South Korea, Taiwan, Indonesia, Vietnam, Australia, Philippines, Malaysia and rest of APAC.
Middle East & Africa (MEA): Saudi Arabia, UAE, Egypt, Israel, Turkey, Nigeria, South Africa, and rest of MEA.
Latin America: Brazil, Argentina, Chile, Colombia, and rest of LATAM
Our report equips stakeholders, industry participants, investors, and consultants with actionable intelligence to capitalise on packaged business capabilities’s transformative potential. By combining robust data-driven analysis with strategic frameworks, NMSC’s packaged business capabilities market report serves as an indispensable resource for navigating the evolving landscape.
The packaged business capabilities market is an outcome of cloud-native platform expansion, product-oriented enterprise transformation, and vendor willingness to productize domain functionality. Near-term growth will be led by enterprise cloud customers and verticalized PBCs; long-term scale requires converting services engagements into subscription PBC catalogues and platform-native offerings. Vendors and investors that align PBCs with major cloud primitives, publish certified vertical packs, and demonstrate measurable onboarding KPIs will win.