Explainable AI (XAI) Market by Offering (Solutions and Services), by Deployment Mode (Cloud-Based and On-Premise), by Application (Medical, Industrial, Cyber Security, Financial Services, Customer Service, and Other Applications), and by End-User Industry (BFSI, Healthcare & Biotechnology, Retail & E-Commerce, Manufacturing, Telecommunications, Public Sector, Military & Defence, and Other Industries) – Global Opportunity Analysis and Industry Forecast, 2023–2030
Industry: ICT & Media | Publish Date: 13-Jan-2025 | No of Pages: 486 | No. of Tables: 387 | No. of Figures: 353 | Format: PDF | Report Code : IC347
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Market Overview
The global Explainable AI Market size was valued at USD 6.68 billion in 2023, and is predicted to reach USD 24.58 billion by 2030, with a CAGR of 21.3% from 2024 to 2030. Explainable AI (XAI), also known as interpretable AI or transparent AI, refers to a subset of artificial intelligence (AI) systems and methodologies that enable human users to understand and explain the reasoning behind AI-generated decisions and predictions. It focuses on providing clear and coherent explanations for the outcomes produced by AI algorithms, ensuring transparency, interpretability, and accountability.
Explainable AI includes various components, such as algorithms, software frameworks, platforms, and services that enable the development, deployment, and utilization of explainable AI models. The explainable AI market caters to various industries and sectors, including healthcare, finance, insurance, manufacturing, retail, cybersecurity, legal, government, and others.
Growing Adoption of AI Technologies in the BFSI Sector
One of the significant factors driving the growth of the explainable AI market is the increasing adoption of AI technologies in the banking, financial services, and insurance (BFSI) sector. The BFSI industry has recognized the potential of AI in revolutionizing various aspects of its operations, such as customer service, risk assessment, fraud detection, and personalized financial recommendations.
However, AI-powered systems that lack transparency and interpretability can undermine customer confidence. Explainable AI helps build trust by explaining AI decisions, as customers can understand and validate the reasoning behind recommendations, loan approvals, or risk assessments. Several banks have made the expansion of XAI techniques, methodologies, and tools a major focus. They are actively collaborating with academic and scientific communities to advance the research in XAI. Additionally, these banks are taking the lead in implementing innovative applications of explainability techniques within their organizations.
For instance, in May 2022, Temenos, a leading cloud banking platform and member of the Oracle PartnerNetwork (OPN), unveiled its collaboration with Oracle Cloud Infrastructure (OCI) to offer Temenos Explainable AI on the OCI platform. This partnership is excellent news for Oracle's global customers, particularly financial service organizations, as it allows them to leverage the advanced capabilities of Temenos Explainable AI and machine learning technologies. This collaboration expands the availability and accessibility of this powerful solution, enabling more banks and businesses to harness the benefits of XAI on the Oracle Cloud.
The rising cyber-attack cases across various sectors, including healthcare, BFSI, and the public, have significantly boosted the demand for XAI solutions. The growing digitization of healthcare systems and the interconnectedness of medical devices have raised mounting concerns about cyber-attacks. Hackers are targeting the U.S. hospitals and medical devices for cyber-attacks.
For instance, Shields Health Care Group, a reputable medical imaging service provider based in Massachusetts, recently disclosed a cybersecurity breach in March 2022. This breach resulted in the theft of sensitive data belonging to more than two million patients. The compromised information included personally identifiable details such as names, addresses, social security numbers, insurance information, and medical history records. Organizations increasingly recognize the need to enhance their cybersecurity capabilities to mitigate the risks of sophisticated cyber threats. XAI plays a crucial role in this landscape by providing transparent insights into the behavior and decision-making of AI models used for threat detection. This transparency enables cybersecurity professionals to understand how AI algorithms identify and respond to threats, leading to a reduction in response time. By leveraging XAI, organizations can effectively detect and respond to cyber threats, bolstering their overall security posture and minimizing potential damages.
Data Privacy and Regulatory Concerns
Data privacy and regulatory concerns significantly hinder the growth of the explainable AI market. As organizations increasingly leverage AI technologies, there is a growing emphasis on protecting personal data and ensuring compliance with privacy regulations such as the General Data Protection Regulation (GDPR) and other local data protection laws. The nature of XAI requires access to sensitive data, which raises concerns about data privacy, security, and the potential misuse of personal information. Striking the right balance between transparency and data protection is crucial but challenging. Organizations must navigate complex regulatory landscapes and establish robust mechanisms to safeguard sensitive data while providing understandable explanations for AI decisions.
Government Regulatory Requirements to Create Future Market Prospects
Government regulatory requirements are expected to be a significant factor that provides opportunities for the explainable AI industry in the near future. As governments and regulatory bodies become more focused on the responsible and ethical deployment of AI, they are likely to introduce regulations that mandate transparency and interpretability in AI systems. Regulations may require organizations to provide explanations and justifications for AI-based decisions, especially in sectors, such as finance, healthcare, and legal. These regulatory requirements will create opportunities to deploy explainable AI solutions as businesses and organizations seek to comply with the regulations and ensure transparency in their AI-driven decision-making processes. The demand for explainable AI is expected to be fueled by the need to meet regulatory obligations and demonstrate accountability, further driving the growth of the industry in the future.
The North America region holds a significant share of the XAI market, and is poised to maintain its dominance throughout the forecast period. Several large firms in this region are heavily involved in AI innovation and optimization, including Microsoft Corporation, Google, Inc., NVIDIA Corporation, Sentient Technologies, IBM Corporation, Intel Corporation, Salesforce, and Amazon Web Services.
Several retailers throughout this region, including fashion & apparel, electronics & technology, and automotive, have implemented AI-based solutions to improve their inventory management and supply chain operations. Both online and offline retailers use AI technologies such as natural language processing (NLP) and predictive analytics to engage customers and increase sales turnover. These cutting-edge technologies enable these retailers to generate predictive insights that lead to useful actions, thereby revolutionizing the supply chain. The implementation of AI across the region is expected to boost the demand for XAI in the region.
Moreover, various AI strategies by the U.S. Government drive the growth of the explainable AI market in the country. For instance, in May 2023, the U.S. Government announced a ground-breaking initiative to promote responsible innovation in AI and protect individuals' rights and safety. This significant initiative aligns with the principles of explainable AI, which aims to tackle concerns related to opaque AI systems by offering clear and comprehensible explanations for their decision-making.
On the other hand, Asia-Pacific is expected to show a steady rise in the explainable AI market, owing to the growing adoption of AI across industries such as healthcare, finance, retail, and manufacturing. This adoption has raised concerns about the transparency and interpretability of AI systems. As a result, there is an increasing demand for XAI solutions that can provide clear explanations for AI-driven decisions.
Moreover, the rapid advancements in AI research and developments in the Asia-Pacific region are contributing to the growth of the explainable AI market. Academic institutions, research organizations, and industry collaborations are actively exploring and developing innovative techniques and tools for explainability in AI. Organizations recognize the importance of transparent and interpretable AI systems to gain trust, meet regulatory requirements, and enhance decision-making processes.
For instance, in February 2021, Fujitsu Laboratories Ltd. and Hokkaido University strategically collaborated to develop a new technology based on the principle of XAI. Based on AI's data analysis, this technology automatically presents users with the necessary steps to achieve the desired outcome. It analyzes a vast amount of complex medical check-up data from the past and identifies the connections between different factors. This analysis presents specific steps for improvement, considering the feasibility and difficulty of implementation.
Various market players operating in the explainable AI industry include Alphabet Inc., International business machines corporation, Fair ISAAC corporation, Microsoft corporation, Intel corporation, Salesforce. Inc, C3.AI, Inc., H2O.AI., Equifax Inc., AND SAS Institute Inc. These companies adopt various strategies to remain dominant in the market.
For instance, in May 2023, IBM introduced Watsonx, a groundbreaking AI platform designed to enable businesses to fully leverage the capabilities of AI. With a strong emphasis on ethics and accountability, Watsonx.governance serves as a robust framework for developing a responsible and transparent AI workforce. By providing guidelines for XAI, this component ensures that organizations can comprehend the reasoning behind AI model decisions, fostering trust and confidence among their valued customers.
Moreover, in October 2022, Azure Machine Learning announced public preview updates, bringing new enhancements and features to the platform. The updates include improved model explainability capabilities, allowing users to gain insights into how AI models make predictions and decisions. With these advancements, Azure Machine Learning continues to empower organizations to build and deploy XAI solutions at scale.
In addition, in June 2022, Google expanded Vertex, its managed AI service, with new features. The tech giant is enhancing its AI offerings with updates to Vertex, a platform designed to help developers build, deploy, and manage AI models. The new features include XAI capabilities, enabling users to understand and interpret the decision-making processes of AI models.
Explainable AI Market Key Segments
By Offering
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Solutions
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Services
By Deployment Mode
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Cloud-based
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On-premise
By Application
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Medical
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Diagnosis
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Surgery
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Other Medical Application
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Industrial
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Predictive Maintenance
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Supply Chain Management
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Warehouse Management
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Cyber Security
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Intrusion Detection
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Threat Intelligence
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Other
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Financial Services
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Risk Assessment
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Fraud Detection
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Others
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Customer Service
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Chatbots
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Sentiment Analysis
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Other Applications
By End-User Industry
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BFSI
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Healthcare & Biotechnology
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Retail & E-Commerce
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Manufacturing
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Telecommunications
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Public Sector
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Military & Defence
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Other Industries
By Region
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North America
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U.S.
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Canada
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Mexico
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Europe
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U.K.
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Germany
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France
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Italy
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Spain
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Denmark
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Netherlands
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Finland
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Sweden
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Norway
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Russia
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Rest of Europe
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Asia-Pacific
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China
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Japan
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India
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South Korea
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Australia
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Indonesia
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Singapore
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Taiwan
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Thailand
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Rest of Asia-Pacific
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Rest of the World (RoW)
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Latin America
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Middle East
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Africa
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Key Players
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Alphabet Inc.
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International business machines corporation
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Fair ISAAC corporation
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Microsoft corporation
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Intel corporation
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Salesforce. Inc
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C3.AI, Inc.
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H2O.AI.
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Equifax Inc.
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SAS Institute Inc.
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